CAREER OPPORTUNITY

Intermediate Infrastructure Engineer

Position Details

• Engagement type: Full-Time
• Location: Edmonton (office + on-site client work)
• Travel: Regular local travel to client sites

Why You’ll Want to Read This Posting

If you’re looking for a role where you can build real technical experience across infrastructure, networking, and client environments—not just reset passwords or follow scripts—this is it.

• Hands-on technical work: work directly with servers, networks, and client environments
• Variety of technologies: exposure to multiple environments, systems, and configurations
• Real responsibility: handle escalations and contribute to meaningful outcomes
• Clear growth path: develop into a well-rounded infrastructure engineer

About Quercus IT

Quercus IT is a managed IT and technology consulting firm based in Edmonton, supporting organizations across Alberta and beyond.

We provide proactive IT services, infrastructure support, cybersecurity, cloud solutions, and strategic guidance. Our goal is to build reliable, secure, and well-managed technology environments that support long-term client success.

We value clarity, accountability, strong execution, and delivering real results for our clients.

The Role

This is a hands-on technical role focused on supporting client infrastructure and resolving escalated issues.

You will work across a variety of environments, supporting both day-to-day service delivery and infrastructure-related work, while continuing to build your technical capabilities.

This role operates from our Edmonton office, with regular on-site client work.

Key Responsibilities

Infrastructure Installation & Support

• Install, configure, and maintain IT infrastructure across client environments (e.g., workstations, monitors, printers, servers — physical and virtual)
• Work with network and infrastructure components including switches, firewalls, and UPS systems
• Troubleshoot and resolve issues across all supported hardware and systems

Service & Escalation Support

• Handle Tier 2 escalations from the service desk
• Monitor systems and respond to alerts
• Support ongoing maintenance and issue resolution across client environments

Client Interaction

• Communicate clearly and professionally with clients at all organizational levels, including executives
• Translate technical issues into clear, understandable terms

Operational Discipline

• Document all work performed clearly and accurately
• Maintain accurate and timely time tracking
• Follow internal processes and standards

What We’re Looking For

Must Have

• Graduate from a post-secondary Information Technology program
• At least 4 years of experience in a similar IT support or infrastructure role
• Strong understanding of:
  • Windows environments
  • Networking fundamentals and how networks operate
  • Microsoft 365 / Azure
  • Identity & Access / Entra / AD
  • Endpoint & Device Management
  • Backup / DR Awareness
  • Security Awareness
• Ability to troubleshoot a wide range of issues independently
• Strong communication skills with a client-service mindset
• Strong documentation habits and attention to detail
• Ability to manage time effectively and accurately track work
• Quick learner with strong foundational technical knowledge
• Strong problem-solving ability
• Willingness to adapt to:
  • New technologies
  • Changing processes
  • New and evolving applications
• Professional, reliable, punctual, and trustworthy

Nice to Have

• Certifications (A+, Network+, MTA, etc.)
• ITIL certification (or exposure to ITIL practices)
• Experience with ticketing system(s)
• Scripting (such as PowerShell)

Additional Requirements

• Must be able to travel to client sites as required (reliable transportation required)
• This role involves working with IT infrastructure, including servers, network equipment, and UPS systems
• Must be capable of performing the physical requirements of the role, including lifting and handling IT equipment

What Success Looks Like

First 30 days

• Learn Quercus processes, standards, and client environments
• Begin handling tickets and assisting with infrastructure work

First 60 days

• Independently resolve Tier 2 issues
• Contribute to installations and client support activities

First 90 days

• Consistently manage assigned work and escalations
• Demonstrate strong technical capability and reliability

Why This Opportunity Is Different

This role provides direct exposure to real infrastructure environments and real client problems.

You will:

• Work hands-on with a wide range of technologies
• Develop practical, real-world troubleshooting skills
• Build experience that directly supports progression into advanced engineering roles