At Quercus, we pride ourselves on providing exceptional service to our clients
We follow carefully designed processes to assess our clients’ technology needs, setup service delivery, and deliver services. Our agents and engineers are trained in quality service communication, and our leadership team is trained by the Disney Institute for quality service, a worldwide leader in providing exceptional service. We’ve assembled a team of skilled people who are passionate about what they do.
Our team is measured on quality performance based on feedback provided by you and your team after every issue is resolved. If at any time you have a concern with the service you’ve received, leadership is immediately notified, the situation is reviewed and a plan of action assembled to address your issue. In addition, your account will have a dedicated Service Manager who, through quarterly meetings and regular contact, will ensure that the services being delivered continue to meet the needs of your organization.
You will have peace of mind, knowing that your technology needs are being met by a team of qualified individuals whose core purpose is to help people like you do their jobs better.
Talk is cheap (or in this case, free). 30 minutes of your time and we'll prove to you our approach is the only approach that really works.